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The Quality Handbook for Health Care Organizations: A Manager's Guide to Tools and Programs: By Yosef D Dlugacz PhD, Andrea Restifo RN MPA, and Alice Greenwood PhD. Published by Jossey-Bass, San Francisco, CA, 2004. ISBN 0-7879-6921-4. Paperbound, xxvii + 256 pp. (23 x 15 cm), $48. www.josseybass.com
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