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I am being asked for a username and password. What are these?
Both the username and password is your customer number. This number starts with the letters "TP" and is listed on your most recent invoice or, if you are a print subscriber, the issue packaging. When entering your customer number please use all capital letters with no spaces. If you cannot locate your customer number please contact us and state your name, zipcode and problem.
How can I contact you?
You can contact The Annals of Pharmacotherapy, a publication of Harvey Whitney Books Company, via the contact us form. Alternatively, please use any of the following contact information:
Harvey Whitney Books Company
8044 Montgomery Road, Suite 415
Cincinnati, OH 45236-2919
Phone: 513/793-3555
Toll-free: 877/742-7631 (U.S. & Canada only)
Fax: 513/793-3600
Office hours are M-F, 9:00 am to 5:00 pm (E.S.T.)
Why are some author names misspelled?In some cases, author names containing accents and other diacritics and special characters are displayed incorrectly in the author index and table of contents. In these cases, the accented letters usually are dropped. Because these changes affect indexing of author names, you should avoid searching author names containing special characters until this problem is corrected.
Why are the figures in articles so small? I can't read them.
The small pictures in the text of articles are called "thumbnails." They are supposed to be small enough to load quickly and large enough to get the general idea of what it is. (See the related question below.)
Do I need any additional software to view expanded thumbnails?
Annals of Pharmacotherapy Online supports a two-step expansion of thumbnail images. Clicking on a thumbnail displays a larger version of a figure as well as the complete text of the figure's caption. You don't need any additional software to view this medium-size image. See Viewing Figures for more details.
When I click on a medium-sized image to expand it, why do I get a HUGE picture that covers my whole screen?
This reflects a problem in the setup of your image viewer. Please see Help with High-Resolution Image Viewing.
Why do you store large images rather than scaling them to the size of a screen so we don't have to resize them when viewing them?
We considered reducing image sizes, but we found that we were unable to maintain sufficient quality in smaller images.
How can I export reference data to a citation manager?
See the instructions in Annals of Pharmacotherapy Online Features.
Why don't articles print very well?
Internet browsers are fairly capable image viewers, but not very capable image printers. However, we have available high-quality PDF versions of articles. See Help with Printing for more details.
Why are the figures listed out of order?
We display a figure directly after the paragraph in which it is first mentioned. If an author chooses to label a figure "Figure 3" but refers to it in the text before Figures 1 or 2, the figures will appear out of order.
Why do you use all those tiny images in the text?
The tiny images are the only way for us currently to represent symbols that are not available in the standard HTML ISO-Latin-1 character set.
However, HTML standards are being developed which will allow us to represent at least some of these symbols without the use of "inline images". As reliable browsers which support those standards become available, we'll use fewer inline images for symbols and special characters.
Why are these "torn piece of paper" or "question mark" icons showing up all over the article?
This could have two causes: either you have
Auto Load Imagesturned off, or you have encountered an image which didn't get processed.If you have enabled
Auto Load Imagesand the image still doesn't display, please send us Feedback and we'll investigate the problem.
Why can't I get searching to work?
If you are having trouble, please take a look at our Help with Searching page.
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